We are constantly monitoring our teams across businesses and functions and meet regularly to assess the global and situation and to manage local issues regarding the safety of our employees and the resilience of our businesses. We continue to take steps to protect our employees, clients and businesses based on recommendations from relevant authorities. Here are some steps which we’ve taken to ensure optimal business continuity for you and your business.
Our clients depend on us and we are committed to being there to help them during these unpredictable times. To do so, we have implemented plans for people to work from different locations, including primary and secondary locations, while others may be asked to work remotely. Our alternate work arrangements are intended to further balance and diversify our workforce by location in an effort to provide continuity over an extended period of time if required.
We have tested and prepared remote capabilities where applicable, allowing many employees to do their jobs away from their office. Our remote access capabilities allow employees to access systems and information that are available at their office locations. We have also invested heavily in our digital client channels to facilitate client activities and self-service functions.
We regularly plan and exercise against various events and coordinate closely with regulators, vendors and industry parties, among others, as we strive for seamless and consistent execution. Our Client Service team has various means to answer inquiries, whether through service representatives at multiple call centers, through email or other digital channels.
Our employees are provided regular updates and have access to online company resources that include regularly updated information along with policies and processes to help them manage through this period. We have also enhanced hygiene measures across all our sites.
To help you with your business continuity work environment which may become virtual, or where conventional paper flow is not possible, you can take advantage of HSBC’s digital tools, such as our HSBCnet platform.
We are here to support you and your business, please do not hesitate to contact us or speak to your Relationship Manager. For more information to keep yourself updated, please visit the links below.