Dear Customer,

We are excited to get you started on HSBCNet.

We request you to kindly complete your First Time Registration (FTR) by following either of the 2 steps –

• Download HSBCNet App on your mobile phone and complete the activation - User Registration Mobile Device, OR
• If you have been assigned a Security Device - User Registration Security Device.

For any assistance, please reach out to the HSBCNet Help Desk using the contact details provided below.
For personalized training sessions with our HSBCNet trainers via zoom, you may alternatively reach out to your Client Service Manager, who will assist in scheduling the requested training.

India Toll Free Number: 1800 120 2210
Overseas Number: +91-022-50323533
(Mon – Fri 9:30AM IST – 6:30PM IST and 1st, 3rd & 5th Saturday of the month)

The comprehensive user guides are provided below.

File formats and specifications for various payment types have been made available on the link below:
https://www.business.hsbc.co.in/en-gb/download-center/gps-formats

User Guides

i. System Admin activity to create new users and setup of Signature Groups and Matrix

• New User Creation
• Signature Groups & Matrix

ii. How to dial a cross border payment ( A2 payment) on HSBCNet

• E-Rems Payment User guide

iii. Self-service tool to initiate requests such as balance confirmation, authorized signatory certificate etc. on HSBCNet

• EON training

iv. How to prepare, upload and authorize a salary file on HSBCNet

• Bulkpay Guide
• Steps for authorization rights

v. How to upload and authorize a vendor payment file on HSBCNet

• Generic Mapper guide