HSBC Custodian Complaints Report

List of Custodian Complaints

A. Data for the Month ending - 31 May 2024

S.No

Received from
Pending at the end of the last month
Received during the month
Resolved during the month*
Total Pending at the end of month **
Complaints ending > 1month

Average Resolution time^
(in days)

1
Directly from Investors

0

2

2

0

0

5

2

SEBI (SCORES)

0

0

0

0

0

0

3

Stock Exchanges (if relevant)

0

0

0

0

0

0

4

Other Sources
(if any)

0

0

0

0

0

0

5

Grand Total

0

2

2

0

0

5

B. Trend of Monthly disposal of complaints for the Financial Year- 2024-2025

SN

Month

Carried forward from previous month

Received during the month
Resolved during the month *

Pending at the end of the month **

1

April-24

0

0

0

0

2

May-24
0

2

2

0

3

June-24

0

0

4

0

4

Jul-24

0

0

0

0

5

August-24

0

0

0

0

6

Sep-24

0
0
0
0

7

October-24

0

0

0

0

8

Nov-24

0

0

0

0

9

December-24

0

0

0

0

10

Jan-25

0

0

0

0

11

February-25

0
0
0
0

12

Mar-25

0

0

0

0

Grand Total

0

2

2

0

* Inclusive of complaints of previous months resolved in the current month.
** Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.


C. Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)

SNo

Year

Carried forward from previous year

Received during the year
Resolved during the year

Pending at the end of the year

1

2022-23

0

10

10

0

2

2023-24

0

8

8

0

3

2024-25

0

2

2

0

Grand Total

0

20

20

0