HSBC Custodian Complaints Report

List of Custodian Complaints

A. Data for the Month ending - 31 March 2024


S.No	Received from	Pending at the end of the last month	Received during the month	Resolved during the month*	Total Pending at the end of month **	Complaints ending > 1month	Average Resolution time^ (in days)
1	Directly from Investors	0	0	0	0	0	0
2	SEBI (SCORES)	0	0	0	0	0	0
3	Stock Exchanges (if relevant)	0	0	0	0	0	0
4	Other Sources (if any)	0	0	0	0	0	0
5	Grand Total	0	0	0	0	0	0

B. Trend of Monthly disposal of complaints for the Financial Year- 2023-2024


SN	Month	Carried forward from previous month	Received during the month	Resolved during the month *	Pending at the end of the month **
1	April-23	0	0	0	0
2	May-23	0	2	1	1
3	June-23	1	3	4	0
4	Jul-23	0	1	1	0
5	August-23	0	0	0	0
6	Sep-23	0	0	0	0
7	October-23	0	0	0	0
8	Nov-23	0	0	0	0
9	December-23	0	2	2	0
10	Jan-24	0	0	0	0
11	February-24	0	0	0	0
12	Mar-24	0	0	0	0
	Grand Total	1	8	8	1

* Inclusive of complaints of previous months resolved in the current month.
** Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

C. Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)


SNo	Year	Received during the year	Resolved during the year
1	2021-22	5	5
2	2022-23	10	10
3	2023-24	8	8
	Grand Total	23	23